Refund policy

🔁 Returns & Refunds

Because sometimes moods change — and that’s okay.

We want you to love your order just as much as we loved creating it. If something’s not quite right, we’ll do our best to make it better.

📦 Made to Order = No Traditional Returns

Since each item is made just for you (print-on-demand style), we don’t keep inventory — which means we can’t accept general returns or exchanges for sizing or preference changes.
BUT! That doesn’t mean you’re stuck. Keep reading. 👇

🛠️ If Something’s Wrong...

If your item arrives with a defect, print issue, or isn’t what you ordered, please let us know within 7 days of delivery. We’ll happily offer a replacement or refund where needed — no stress, no hassle.

Just shoot us a message with:

• Your order number
• A clear photo of the issue
• A brief description of what’s wrong

We’ll take it from there.

👕 Size Tips

We recommend double-checking the size guide before ordering, especially if you're shopping for Lil' or Mutt Moods. Each product listing includes specific sizing info to help you get it just right the first time.

💌 Still have questions?

Reach out to us anytime at mottomoodsinfo@gmail.com. We’re always here to help — and we want your experience to be just as good as your gear.